Recognised Installers - Wetherby Wall Systems Ltd

Introduction

Wetherby Wall Systems Ltd is committed to protecting the privacy of its website users, customers, and training participants.

This Privacy Policy outlines what personal information we collect, how we use it, and what options you have when sharing your information with us.

Protecting your privacy is a key part of our commitment to providing a high-quality, trustworthy experience.

Consent

By using our website, submitting forms, signing up for training, or engaging with our services, you agree to this Privacy Policy.

If you do not agree, please discontinue use of our website and services.

Your Feedback

At Wetherby Wall Systems Ltd, your privacy is extremely important to us.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Wetherby Wall Systems Ltd
1–3 Kid Glove Road
Golborne, Warrington
Cheshire, GB WA3 3GS
📧 info@wall-systems.co.uk
📞 01942 717 100

Notification of Changes

If we decide to update this Privacy Policy, we will post those changes on this page.

This ensures you are always aware of what information we collect, how we use it, and under what circumstances it may be disclosed.

Cookie Policy

Please refer to our Cookie Policy for information on how we use cookies and similar technologies.

Information Collection and Use

We are the sole owner of the information collected on this site.

We do not sell, share, or rent personal information for market research or commercial gain, except as required to deliver legitimate services (detailed below).

We collect data via website forms, training registrations, and customer interactions. We maintain procedures to help protect your information; however, transmission of data online is never completely secure, and you use our website at your own risk.

Information Forms

When you complete a form on our website or at a training session, we may collect:

Your name
Company name
Email address
Phone number or mobile number (for SMS updates and reminders)
Job title
Region or postcode
Enquiry details

This information is used only for the purpose stated on the form (e.g., responding to your enquiry, issuing training cards, or sending requested materials).

Where applicable, you will have the opportunity to opt in to receive future communications by email or SMS.

Training and Data Capture

When you attend Wetherby Wall Systems training, we may collect your contact details to:

Issue your training card or certificate
Provide follow-up technical guidance and installation advice
Inform you of future training or CPD opportunities

You may also receive occasional email or SMS updates (only if you have opted in). You can unsubscribe or opt out at any time.

Newsletter / Bulletin

If you subscribe to our newsletter, we will collect your email address and consent to send occasional updates, such as:

Technical guides and system updates
Training opportunities
Product launches
and similar communications

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly at info@wall-systems.co.uk.

We may also use your mobile number (if provided and consented) to send SMS updates. You can opt out by replying STOP.

Links

Our website may contain links to other sites.

Please be aware that Wetherby Wall Systems Ltd is not responsible for the privacy practices of such websites.

We encourage you to read the privacy statements of each website that collects personal information.

How We Use Your Information

We may use your data to:

Provide requested services, products, or training
Respond to enquiries and deliver customer support
Issue training cards and certificates
Send essential communications (by email or SMS)
Send marketing or technical updates (if opted in)
Improve our website, training, and customer experience
Comply with legal or contractual obligations

Legal Basis for Processing

We process personal data under the following lawful bases:

Consent – when you opt in to marketing or SMS communications
Contract – to deliver the services or training you request
Legitimate Interests – to maintain business relationships and improve services
Legal Obligation – to comply with relevant laws or regulatory requirements

You may withdraw consent for email or SMS communications at any time by emailing info@wall-systems.co.uk or replying STOP to an SMS.

Retention and Deletion

We retain personal data only as long as necessary for the purposes it was collected (for example, training records, order fulfillment, or legal compliance).

When no longer required, data is securely deleted or anonymised.

Your Data Protection Rights

Under data protection laws, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw consent for marketing at any time
Request a copy of your data in a portable format

To exercise your rights, contact info@wall-systems.co.uk.

You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has not been handled appropriately.

International Transfers

Your personal data is primarily stored and processed in the UK.

If data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, in line with UK GDPR.

Messaging Terms & Conditions

Wetherby Wall Systems Ltd
1–3 Kid Glove Road, Golborne, Warrington, Cheshire, GB WA3 3GS
📧 info@wall-systems.co.uk
📞 01942 717 100

General

When you opt in to our messaging service, you will receive a confirmation message.
By opting in, you agree to receive recurring automated marketing and informational text messages from Wetherby Wall Systems.

Messages may be sent via an automated system to the mobile number you provide. Message frequency may vary depending on your interaction with us.

We reserve the right to alter message frequency or change the sending number or short-code.

Your usual mobile provider message and data rates may apply.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Cancellation

You can unsubscribe at any time by replying STOP or using an unsubscribe link (if provided).
After opting out, you will receive a confirmation message and will no longer receive messages from us.
If you wish to rejoin, simply sign up again.

Info

For help or more information, email info@wall-systems.co.uk or, if supported, text HELP in response to a message for assistance.

If a link is included in a message, you can also follow it to find our company information and unsubscribe options.

Transfer of Number

If you change or transfer your mobile number, please reply STOP, unsubscribe via a provided link, or contact info@wall-systems.co.uk to update your details.

This helps prevent messages being sent to the new holder of your number.

Messaging Terms Changes

We may modify or terminate our messaging program at any time.
Any updates to these Messaging Terms will take effect immediately upon posting.
By continuing to receive messages after such changes, you accept the updated terms.